Humberto Delgado Airport

Date: 2021-2024
Location: Lisboa
Website: https://www.aeroportolisboa.pt/pt/lis/home

Airports are complex and difficult spaces for most people with disabilities. ANA Aeroportos has the MyWay service, which offers assistance to passengers with greater difficulties.

In the departures area of ​​both terminals at Humberto Delgado Airport, there is a multimedia kiosk where you can request assistance via voice or video call, using Portuguese sign language.
Sertec has installed a tactile floor path from the terminal entrance doors to this kiosk. The kiosk has a button identified in Braille.

There is a third accessible kiosk next to the Aeroporto Metro station, and a podotactile path has also been installed from the station exit to the stairs and elevator leading outside.
As this is an area of ​​intensive use and with very heavy trolleys, this project was very demanding technically, requiring a very careful choice of materials and installation methods.

Later, ANA decided to install Braille panels in the elevators and tactile maps in each accessible bathroom, so that a blind passenger can know the layout of the elements inside the bathroom without needing to enter with a companion.